Home > Resources for Parents of Students

Welcome to the Bishop’s University resource page for parents.

Thank you for supporting your student in their decision to attend one of Canada’s leading undergraduate universities. We created these webpages to help you navigate all things Gaiters related and to help you better understand what your child is experiencing. The transition to university can be difficult for both the student and parents but we are here to help provide the necessary information.

Below you’ll find links to information about Bishop’s and the services, activities, facilities and groups available on campus. Take a few minutes to explore and learn more about what we have to offer.

Answers to Common Questions:

How can I find out how my child is doing academically in their courses?

This is a great question. Keeping open lines of communication with your child is vital in learning about their transition, successes and failures, and we encourage you to communicate directly with your child about their Bishop’s experience. Once a child has turned 18 years of age, we legally cannot share any information with anyone regarding a student’s academic performance or any personal information, so we will be unable to answer this question for you.

When does the Academic year start and finish?

The Academic Calendar provides the timetable of dates for the current year. Typically the Fall semester runs from late August or early September to mid-December and the Winter semester runs from early January to the end of April. There is also a Spring semester that runs from the beginning of May until the end of June. There are no classes or programming in July and most of August.

How safe is the Bishop’s campus?

Bishop’s has a very welcoming community and offers one of the safest environments you will find. We take extreme pride in doing what we can in providing an ideal environment for students to study, live, work and play including providing Campus Security services 24/7. The Bishop’s community totals approximately 2,900 students, 500 faculty and staff and shares our campus with Champlain Regional College which has a community of approximately 1,500 staff and students. Additionally, the Borough of Lennoxville has another 5,800 residents. In total our community is made up of nearly 10,000 individuals so students should use common sense and take regular precautions.

Where can I send my student a package?

All students living on-campus will be given a mailbox # at our Porter’s Office once they arrive on campus. The mailing address should be the following:

Student name
2600 College street, mailbox #
Sherbrooke, QC, Canada
J1M 1Z7

For students living off-campus, mailboxes are available for rent through the Porter’s Office. Students interested in renting an on-campus mailbox should visit the Porter’s Office in person to make appropriate arrangements.

Who do I contact if I have questions?

There is no one person or office to contact if you have questions. The contact list below is organized by our campus offices and their roles and responsibilities. We encourage you to reach out to the unit or individual who looks after the area of your concern. If you are unsure please direct calls to our switchboard and they will assist you (1-819-822-9600).

Useful contacts

Quick email contact information: Campus Security, ITS Helpdesk, Residence Services, Vice-Principal Student Affairs.

Student Recruitment and Retention Office
Campus tours and events, general questions for incoming students:
819-822-9600 ext. 2681 / recruitment@ubishops.ca

Admissions Office
Transfer credits, birth certificate and passport submissions, program entry requirements:
819-822-9600 ext. 2680 / admissions@ubishops.ca

Registrar’s Office
Transcripts, course registration, program change, convocation:
819-822-9600 ext. 2682 / records@ubishops.ca

Financial Services
Financial aid, student accounts, tuition and fee payments:
819-822-9600 ext. 2655 / studentaccounts@ubishops.ca

Student Services
Non-academic student services, student conduct:

New Student Orientation (Fall and Winter orientation week)

On-Campus Residence Services
Residence fees, meal plans, room options and selection, residence life programming:
819-822-9600 ext. 2685 / residence@ubishops.ca

Dining services
Dietary restrictions and nutrition, sample menus:
819-822-9600 ext. 2340

On-Campus security
Safety, security, parking pass:
819-822-9711 / security@ubishops.ca

Bishop’s International (International Students and Student Exchange Office)
Contact Bishop’s International

Health Services
Hours and contact information.

Academic Advisors

For course selection and program questions: Please contact the Department Chair for the program you are interested in.

For all other departments and individuals, please see the BU Directory.

How do I contact my student in case of an emergency?

If your student lives on-campus:

  • Residence at 819-822-9600 ext. 2685 (during University hours)
  • Campus security at 819-822-9711 (at any other time)

If your student lives off-campus:

  • Sherbrooke police at 819-821-5555

Fees and Funding

Where can my student find the tuition balance for the semester?

All students can find their tuition balance at mybu.ubishops.ca in the self-service home portal. The school cannot provide the balance to parents or other relatives on the phone or by email.

Where can my student get the Income tax receipts?

All students can find their income tax receipts at mybu.ubishops.ca under the financial tab at the end of February.

When will scholarships be received by the students?

Scholarships are only allocated after the add/drop deadline in September. If you have confirmation of a scholarship, you can reduce your payment to the university by half of your yearly scholarship. Example: getting $1000 for the year, $500 will be allocated in September and the balance in January (provided you have a minimum fall average of 70%).

How does my student opt out of the SRC health and dental insurance if I already have insurance?

The opt out period for the SRC insurance is during the month of September at studentcare.ca. Information will be sent to the student’s Bishop’s email. It is important to opt out correctly in order for the fees to be reversed on your student account.