Cybersecurity Incidents

Cybersecurity Incidents

Cybersecurity (or information security) incidents must be reported promptly to ITS.

Which cybersecurity incidents should be reported?

Any incident that compromises the availability, integrity and/or confidentiality of information held by the University, such as:

  • Electronic copyright violations
  • Computer fraud
  • Intrusion into a computer system
  • Infection of a workstation with a virus or other malicious code
  • Unauthorized use, alteration or destruction of data, software, applications, or hardware
  • Theft or loss of computer equipment
  • Unauthorized access to computer facilities
  • Using the University’s computer facilities to commit illegal acts

Are you a witness or victim of an incident that does not appear in the list above, but you think it may be a cybersecurity incident?  Do not hesitate to report it!

Report an incident using Octopus

You do not have a username and password to report an incident using Octopus?  Report the incident by sending an email to helpdesk@ubishops.ca.

For immediate assistance, you can call the Helpdesk at any time at 819-822-9600 x2273.

What should I do if…

I receive a phishing email?
Delete it. Do not answer it. Do not click any link, and do not open any attachments contained in the email.

If you have already responded to, or clicked on the link in, a phishing email, report the incident using the button above to submit an Octopus ticket.

I believe my password is compromised?
Change it immediately on our password change page.

If you had submitted your password to a non-BU website by clicking a link in a phishing email or otherwise, report the incident using the button above to submit an Octopus ticket.

My BU-owned computer is acting strangely or an intimidating message appears?
It is always best to turn off the computer as soon as possible if a strange or intimidating message appears on the screen which threatens your data or security.

Use a computer close by to submit an incident using Octopus or call the Helpdesk at x2273 on campus.

I am a victim of fraud?
    • Quickly change your compromised information: Fraudsters may not have had time to use your stolen information. You must quickly change your password, change your PIN, or cancel your credit card (depending on the type of information being stolen) to prevent further damage.
    • Notify the companies concerned: Fraudsters often usurp the identity of companies and it is important to report to them the fraud suffered. These companies often have addresses and phone numbers specifically to warn of fraud.
    • Warn people you know: Some scammers use the accounts and address books of their victims to reach other potential victims. It is therefore important that you warn others about fraud.
    • Contact the Canadian Anti-Fraud Center: Computer fraud, like any other type of fraud, is a crime. The Government of Canada has set up the Canadian Anti-Fraud Center, which can help victims get by, recover what has been lost, and prevent others from being caught by fraudsters.
I'm afraid for my personal safety?
Contact Bishop’s Security Department on campus at x2711 or 819-822-9711.