COVID-19 Emergency Protocol

COVID-19 Emergency Protocol



Table of Contents

COVID-19 Emergency Protocol in the case of a second wave closure

The purpose of the COVID-19 Emergency Protocol is to describe how Bishop’s University will respond to a required partial or full closure of on-campus activities due to a second wave outbreak of the virus. This document presents an outline of the organizational structure, the teams on campus that are involved, and includes the activation of the plan. Preparing for this emergency in advance will help ensure continuity of learning and a high-quality university experience for students as well as provide clear directives to staff and faculty.

Safety will continue to be our top priority.

Bishop’s University’s top priority is the continuing health and safety of its students, staff, faculty, and visitors. Preparation for a second closure of on-campus activities will help mitigate the negative impacts that come with forced closure due to public health and safety risks.


The present policy serves to inform the Bishop’s community that measures have been put in place to respond to an emergency partial or total closure of on-campus activities due to a second wave of the COVID-19 virus.

Authority and Responsibility

The University’s COVID-19 Task Force, senior leaders and trained professional staff are actively engaged in leading the response to this public health emergency.

Senior leaders are monitoring the situation daily, making decisions, giving direction, managing liaisons with external authorities, and proactively communicating with the campus community.

The COVID-19 Task Force, established in March 2020, implements the strategies established in this document in collaboration with Quebec public health agencies. Specific University offices are supporting the effort, including the Health Clinic, University Communications, Student Services, Buildings and Grounds, Security and Human Resources as well as several academic and governance units who are engaged in the critical task of assuring a coordinated and consistent effort to safely maintain teaching and research programs.

Goals and Guiding Principles


  1. To minimize the health risks to faculty, staff, students, and visitors to campus.
  2. To sustain, to the greatest extent possible, the core educational and research programs of the University.
  3. To keep the University community well-informed.

Guiding Principles

  • Bishop’s will put the interests of its student and employee communities first: protecting their health and safety and preserving the ability of students to complete their studies in a timely manner.
  • Bishop’s will act in a manner that is aligned with the best information and guidance provided by governmental agencies, health experts and professionals.
  • Bishop’s will continuously monitor and adjust its responses as necessary guided by the COVID-19 Task Force.



Emergency response to COVID-19 on campus operates under the authority of the of-the COVID-19 Task Force, which is under the responsibility of the Principal with support from the University’s Executive Group.

Emergency management is everyone’s responsibility in order to keep our community healthy and safe. It is important to be aware of and follow directives issued by the University.

Director of Public Health

The main point of contact with the regional public health authorities will be: KENDRA BROCK, RN and Manager of Health Services.

In her absence, the point of contact will be: Jeffery Macdonald, Health and Safety Coordinator.


  • Act as the main point of contact for public health authorities to help execute their mandate and offer of service in accompanying the University in the event of a COVID-19 case or outbreak.
  • Where possible, maintain contact with the infected or exposed person and notify him/her of the University’s quarantine procedures.
  • Notify the Managers of Buildings and Grounds to proceed with deep cleaning and disinfecting physical spaces, as necessary. Third party firms may also be used for this.
  • Coordinate efforts with the regional public health department and with University departments to obtain any required administrative or contact information.
  • Keep records in a safe, secure manner in collaboration with involved departments.
  • Coordinate with the COVID-19 communications sub-committee to issue public communications with as much detail as can be provided, consistent with health privacy rules.

Crisis Unit

BU COVID-19 Emergency Response Team (BU-CERT)

In the case of an emergency closure of campus activities due to COVID-19, the BU COVID-19 Task Force will evaluate the situation and initiate the C-19 Emergency Response Protocol. BU-CERT is primarily responsible for the front-line execution of the emergency protocol in case of closure of campus activities.

BU-CERT will meet twice per semester to review this protocol. Should there be partial or total closure of on-campus activities at the University, the team will meet weekly and on an as needed basis.

Below are the key players on campus as well as their roles in the closure/evacuation of the campus.

Title Name Extension Cell phone Email
Manager Health Services Brock, Kendra 819-822-9600/2201 819-578-4821
Security Manager Brooks, Carson 819-822-9600/2711 819-829-4383
Health & Safety Coordinator MacDonald, Jeff 819-822-9600/2643 819-238-1062
Manger Student Life and BU International Corbeil, Annick 819-822-9600/2450 819-342-3349
Manager Student Services Gagnon, Theresa 819-822-9600/2615 819-342-7286
Director of Residence and Conference Services Langford, Deborah 819-822-9600/2244 819-578-0762
Manager of Facilities Operations and Maintenance Rowe, Steven 819-822-9600/2230
Custodial Supervisor Vaillancourt, Jean 819-822-9600/2021
Registrar Rouleau, Hans 819-822-9600/2676

Division of tasks

Unit Responsibilities
COVID-19 Task Force Oversees compliance with protocols and responsible for strategic pandemic management and communications and will receive recommendations from the BU-CERT.
Senior Leaders Be fully informed of case levels and risks as well as support units through the process.
Managers/Deans Will inform and support the employees, faculty and staff.
Staff Will adhere to all protocols and perform their tasks accordingly.
Faculty Responsible for completing all instructions. Will support students on class related matters.


Emergency response to COVID-19 on campus operates under the authority of the Principal with support from the COVID-19 Task Force and the University’s Executive Group. The Board of Governors oversees the responsibility for the University. All levels of governance can meet virtually as they have been since March 2020.

Procedure for recuperating belongings

  • Should the University be forced to close on campus activities and transition to online services, students, staff and faculty must bring as many of their belongings with them as possible.
  • Security will ensure that all areas of campus are locked and secure.
  • Once an individual has left campus, they are not allowed to return without permission.
  • Managers are to communicate with their teams in order to determine needs.
  • Once the Director of Public Health authorizes a return to campus to recuperate belongings, the following procedure will be enforced:

Staff and Faculty

  • Staff and faculty will communicate with their manager/dean in order to submit their request to come to campus.
  • Managers/deans will communicate the information to security.
  • Managers/deans will remind their teams of the following:
    • Access to campus should be as short as possible
    • While on campus, it is important to follow all safety procedures in place for the protection of the community.
    • Individuals must fill out the self-report contact tracing form


Living on campus

  • Students already living on campus should already have a contingency plan in case of a closure due to a second wave outbreak.
  • If students need to leave campus, they are expected to take as much of their belongings as possible.

Living off campus

If living off campus, students will be informed that if the University is forced to partially or fully close due to a second wave outbreak, access to campus to recuperate belongings might be limited. If students have items on campus that they wish to recuperate, they will need to contact Security and/or their Dean.

Contact tracing

Health and Safety and Human Resources have created a self-assessment tool that can be accessed online: BU Self-Assessment Tool or via the SAFEGaiter app.

Additionally, with guidance from the Public Health Authorities Bishop’s has developed a form that our students need to fill out at the beginning of each in-person class. This form will simplify contact tracing in the classroom should a positive case occur by mapping close contacts. All classroom seats are numbered and need to be registered for each class using this short form.

All employees and students must be alert to any symptoms before arriving on campus. It is mandatory to complete the self-assessment every day they access campus.

COVID-19 Residence Protocol

The Bishop’s University residence team aims to reassure residents that the University has implemented a multitude of measures and guidelines to ensure their well-being and to offer them all possible assistance and support. Our hope is that students will feel safe in all residence spaces, and that they will not hesitate to disclose any symptoms they may be feeling, or if they have been exposed to the virus.

The following protocol has been added to the COVID-19 Residence Protocol:

COVID-19 Residence Protocol in the case of partial or total closure of on-campus activities

In the case of partial closure

If there is a second wave and if the government and public health allow the University to keep the residences open while all students study online the following procedures will be implemented:

  • University will communicate with residents via e-mail and the University website all changes that will take place as a result of moving to fully online delivery of classes.
  • University will lock all common spaces in residence immediately – except laundry facilities.
  • Students will need to follow the protocols previously established for laundry facilities, physical distancing and face coverings.
  • Any changes to protocols or expectations in residence will be communicated to students via e- mail and the University website.
  • Cafeteria will remain open with all physical distancing maintained, and face coverings required
  • If the University is forced to close the cafeteria, but allowed to keep residence open, food will be delivered to student’s residence rooms.

In the case of total closure of on-campus activities:

If there is, a second wave and the government and public health authorities request that the University close the residences the following procedures will be implemented:

  • University will communicate the closure of residences to students via e-mail and the University website and will provide five days for students to vacate their residence.
  • Any students that are unable to vacate their residence will be moved into one residence where they will have access to semi-private washroom facilities.
  • Upon notification of the need to close residences by government and public health, the University will immediately lock all common spaces in residence – except laundry facilities.
  • Students will need to follow the protocols previously established for laundry facilities, physical distancing and face coverings until their departure from residence. All of these expectations will be reiterated to students in the residence closing communications.
  • Students will be asked to move out of residence with their belongings and return their residence keys; the University will provide storage for those students who are unable to take all of their belongings with them.
  • Procedures for vacating a residence safely and expectations for any individuals who will assist students with vacating a residence will be provided in the communication to students regarding departure information.
  • Residence fees, including residence rent and meal plan fees, will be refunded to students who leave residence and will be prorated as of the closing date of residence or if a student remains longer than the initial closing date then their refund will be as of the date that the student vacates residence.
  • Food will continue to be provided in the cafeteria if permitted or will be delivered to students’ residence rooms.

Accountability mechanisms

The Board of Governors of Bishop’s University is ultimately accountable for the actions taken by Bishop’s University.


Centralised Communications

All COVID-19 communications are to be approved by the Communications sub-committee of the COVID- 19 Task Force chaired by the Dean of Student Affairs, Dr. Stine Lindén-Andersen. Communication will take place via email lists, our COVID-19 webpage and via social media channels if appropriate.

COVID-19 Web page and information

COVID-19 at Bishop’s University

Students can contact the counselling centre ( or 819-822-9695). Students can also reach the Chair of the COVID-19 task force for information about the pandemic.

Frequency of communication during shut down

During a shut down, the COVID-19 Task Force will communicate via email weekly at a minimum. If the situations changes, or further updates are needed, the Task Force will utilize all communication channels including social media and our COVID-19 website.

Important contact information

Ministry and Réseau Public

Main Contact Person Phone Email
Ministère de l’éducation et de l’enseignement supérieur Marie-Andrée Roy 819-674-4389
Direction de la santé publique Dr. Alain Poirier 819-829-3400


Title Name Extension Cell phone Email
Principal Goldbloom, Michael 819-822-9600/2201 819-571-5144
VP Academic and Research Turnbull, Miles 819-822-9600/2227 819-574-7694
Secretary General and VP Government Relations and Planning Ugland, Trygve 819-822-9600/2398
VP Finance and Administration Goyette, Isabelle 819-822-9600/2656 819-679-1350
Dean of Students Lindén-Andersen, Stine 819-822-9600/2256 819-342-1880
Security Service Brooks, Carson 819-822-9600/2711 819-829-4383
Human Resources Andrews, Nick 819-822-9600/2618 819-574-8299
Legal Counsel Dufour, Marie- Josée 819-822-9600/2324 819-993-3253
Communications Bouffard, Olivier 819-822-9600/2840
Chief of Staff, Office of the Principal and Vice Chancellor Lauzière, Denise 819-822-9600/2201 819-342-5142
Daycare Service Corbeil, Hélène 819-346-1414 819-452-0273

BU-CERT (Bishop’s University – COVID Emergency Response Team)

Title Name Extension Cell phone Email
Manager Health Services Brock, Kendra 819-822-9600/2201 819-578-4821
Security Manager Brooks, Carson 819-822-9600/2711 819-829-4383
Health & Safety Coordinator MacDonald, Jeff 819-822-9600/2643 819-238-1062
Manger Student Life and BU International Corbeil, Annick 819-822-9600/2450 819-342-3349
Manager Student Services Gagnon, Theresa 819-822-9600/2615 819-342-7286
Director of Residence and Conference Services Langford, Deborah 819-822-9600/2244 819-578-0762
Manager of Facilities Operations and Maintenance Rowe, Steven 819-822-9600/2230
Custodial Supervisor Vaillancourt, Jean 819-822-9600/2021

Communication Tree

Table 1: Communication tree for information received from the Quebec government.

Communication tree for information received from the Quebec government - for a text version, see the link below the image

See a text version of the Communication tree for information received from the Quebec government.

Table 2 : Communication tree for information received from public health.

Table 2 : Communication tree for information received from public health - for a text version, see the link below the image

See a text version of the Communication tree for information received from public health.

Material and Information Resources

Face coverings, procedure masks and respirators

For the general public and in dense community settings, cloth face coverings can prevent the propagation of the virus. However, face coverings may not be as effective for individual protection from COVID-19. Regardless of the mask that is used, in the context of COVID-19, maintaining a two-meter physical distance from others is always recommended.

Face Coverings

  • Wear when physical distancing is impossible.
  • Cannot filter viruses.
  • Cannot replace proper personal protective equipment (PPE) and are not equivalent to properly fit-tested “respirators” (N95, P100).
  • Help reduce transmission by reducing droplet spray from the wearer (e.g., if you are an asymptomatic COVID-19 carrier).
  • Masks are not a replacement for physical distancing and proper hygiene.

When personal protective equipment may be required in addition to or to replace face coverings

In the academic workplace, if there is an unknown or higher risk of transmission and where no other means is available to prevent close separation (i.e., physical barriers) the use of a properly rated and fit-tested respirator may be used (disposable N95, P100 half-masks).

In work or study, in situations where movement from one location to the next is frequent and a two- meter physical distance cannot be maintained, procedure masks, safety glasses or visors will be required in addition to any other required personal protective equipment. For example, in teaching settings with hands-on practical works (labs, studios, music, etc.).

Surgical (Procedure) Mask

  • Commonly used in healthcare and laboratory settings.
  • Reduces exposure to large respiratory droplets.
  • Does not completely protect against viral infection. Loose fit can cause leakage.

Note: Surgical masks are only intended for single use up to four hours. Reusing them or improper handling can increase risk of infection.

Respirator Mask

  • Protects healthcare workers in high-risk environments.
  • Protects against smaller respiratory droplets, such as those containing viruses or aerosols with high efficiency (N95, P100).
  • Not recommended for the general public or daily use but for high-risk and specific task protection.

Note: Dust masks look like respirators but should not be used for bodily airborne irritants. Respirators will have a certification mark (N95).

Disinfection of contaminated spaces:

Limiting access

If it is needed to clean an area that has been identified as possibly contaminated by a known contagion:

  1. Restrict access to the room at least 2 hours before entering it, either by locking the door(s) or by using adhesive “Caution” tape or appropriate signage.
  2. Prepare cleaning equipment and ensure that all personnel on duty disinfects their hands before putting on gloves.
  3. Ensure that garbage bags are available so that all used PPE is bagged for disposal at the end of the cleaning.


Hand hygiene

Hand hygiene is ensured by the use of a friction product alcohol or soap and water base:

  • Before and after removing the PPE

Eye mask and protection

  • Do not touch your eyes, nose and mouth while working
  • 95 grade mask is mandatory or procedure masks where risk has been established as low.
  • Use safety glasses with side shields or protective glasses

Protective suit or disposable gowns

  • Wear a disposable, long-sleeved protective suit if possible; and
  • Disposable boots to protect the shoes from possible contamination


  • Use disposable rubber gloves using the method of double gloving
  • When removing your rubber gloves, turn them inside out and dispose of them together.
  • Remove the outer pair first, then rub the inner pair with disinfectant before removing it
  • Remove gloves before leaving the contaminated (hot) area

Cleaning procedures

As part of the preparation for return to campus or a second wave Health & Safety Team has recruited 25 students to be part of the Safe Gaiter Squad. This role focuses on the additional sanitizing tasks in classrooms and other high traffic areas during the academic day to keep our campus safe for all users. In addition, 8 sinks have been installed outdoors at high traffic areas well as directional signage for accessing and circulating inside buildings. In the event of a second wave the Safegaiter squad in addition to regular facility attendants and third-party cleaning firms will assist in communicating to the community and sanitizing the campus.

SAFEGAITER Squad : Nature of duties and responsibilities

  • Disinfect classrooms and other academic spaces throughout the day in a quick and efficient manner while maintaining social distancing;
  • Arrange classrooms with appropriate signage and seating arrangements;
  • Post signage when rooms have been disinfected;
  • Distribute sanitizer and cloths across campus;
  • Act as Safe Gaiter reminding people of Covid-19 safety measures;
  • Coordinate with the Facility Attendants to ensure adequate availability of hand sanitizing product;

Information Technology Services (ITS)

Internet Connectivity Requirements

Students and staff members of the institution will require internet connections generally classified as “high speed” with a minimum download speed of 7Mbps and a minimum upload speed of 2Mbps. These connections can be provided to the home by a number of companies. It is recommended that students and staff are encouraged to use a traditional home internet provider instead of a cellular provider as cellular data fees may be substantial with regular video use.

Faculty members can also continue online teaching with a similar internet connection speed of 7Mbps down and 2Mbps up, but for large video uploads of asynchronous content, they should attempt to obtain a home internet connection with a faster upload speed of 8-10Mbps to shorten the time required to upload videos.

As many households now have multiple users who are working or studying from home, generally the recommendation to obtain the fastest internet connection available at their domicile should be considered as the speeds listed above assume the minimum for any one user in the household.

Technological Equipment

Students have been informed (several times throughout the summer) to have a relatively recent (less than five years old) computer (laptop or desktop) that has an up-to-date operating system, and has a camera and microphone for participation in online classes. Students were also informed at the same time that mobile phones and even most tablet devices were not ideal for participation in online learning.

Faculty and staff can use laptop and desktop computers of their own as long as they meet the requirements mentioned above. However, the University will also provide laptops to staff and faculty in order to work effectively at home if their home computer is not of sufficient power to work efficiently.

Platforms and Applications

Most online classes and work will be conducted with the Office 365 platform and Microsoft Teams, which are provided for all students, staff, and faculty of the institution.

Our LMS, Moodle, and video server, Ensemble Video, are hosted on servers on campus for which we have redundancy (back-up systems) both on the server end, and redundancy in our inbound and outbound campus internet connections.

Faculty have concentrated on planning for courses which use software that is either freely available (open source) or part of the Office 365 suite of applications. For the few software packages that are used on campus which use licensed commercial software we have setup a virtual desktop solution which will allow students to connect remotely to access these applications.

Faculty software requirements would be the same as students above.

Staff requiring access to specialized applications on campus including the student information system, financial system, HR information system or other applications have the use of a University-provided VPN which will enable them to use remote desktop to connect to these applications from home.

Accommodation Software

Bishop’s has “all user” licensing for the popular Read & Write Gold software and all Bishop’s students can access that software from their homes. Students requiring other specialized software for accommodations needs should reach out to the Accommodations department on campus and individual solutions will be devised on a case by case basis.

Educational Services

Academic activities will be delivered via three modalities: in-person only, hybrid (online + in-person) and online only. Each program identified the most appropriate modality to achieve the educational goals. In the event of a second-wave shut-down, all professors teaching online will continue to do so, without interruptions. Those teaching hybrid courses with in-person sections are prepared to revert to exclusively online teaching, without interruptions. For the 15% of courses being delivered only in- person, an action plan is underway wherein Deans will communicate with each professor and will assess their readiness to pivot online if required to do so. Our Online Teaching and Learning Assistants and will assist those for whom this change could be difficult. It is confirmed that all professors have access to their required equipment to deliver their courses online if a potential on-campus activities closure requires them to move exclusively online. Professors whose home Internet is not at the required level may come to campus to teach.

A strict safety protocol is in place for in-person delivery of academic activities. It is available at: learning/

Regardless of the status of the University’s operations in fall 2020, students studying online will not be required to come to the campus to take in-person exams.

All library services are available virtually, including reference librarian services, curb-side pick-up, interlibrary loans distributed electronically and mailing of books and resources. Students would be responsible for returning the library resources, but the University will assume the costs of mailing.

In the event that there is a significant disruption to the semester or a shut-down, Senate would be asked to consider the following measures designed to support student success and recognize the serious impact such disruptions could have on their retention to University:

  1. In the event that instructors who must pivot to online teaching only, instead of in-person, and if consequently, instructors decide to revise their grade distribution or assignments for the course, they must make their revised course syllabus available to the students enrolled in their class. Should the arrangements instructors make involve changes to assignments, grade weighting or learning outcomes, instructors are required to provide their students and their department/program Chairs and appropriate Dean with a copy of the revised syllabus.
  2. Honours and Master thesis defenses, as well as music recitals, could be done using a virtual platform if necessary.
  3. Currently, the date for withdrawing from courses (WP) without academic penalty is November 13, which is two weeks before the end of classes. In the event that there is a significant disruption to  the  semester  or  a  shout-down, Senate would be  asked  to consider extending the ‘Withdraw with Permission’ (WP) date to the last day of classes. A student’s full-time or part-time status in a semester would not be altered by WP courses.
  4. Grading: Once grades have been submitted, a student could substitute a numerical mark that fulfills program pass requirements (as per the Academic Calendar) to a PASS. Numerical grades below the relevant passing threshold will be converted automatically to FAIL on the transcript. Pass-fail grades are not included in the calculation of the cumulative average. This approach would ensure that all students could receive a numerical grade if they want one. And students would have the choice of a Pass or Fail grade if this is best for them.
  5. The University would provide students with one additional semester if they are currently on academic probation. From the academic point of view, the University would not require any student to withdraw from the University or from any program because of the fall 2020 results.
  6. Students would not be placed on academic probation because of fall 2020 grades.
  7. The fall 2020 semester results would not negatively affect scholarship renewability.
  8. The University would not require any student to withdraw from the University or from any program because of the fall 2020 results, nor would these results have a negative impact on students’ academic probation, scholarship renewability, placement on the honor roll or membership in the Bishop’s Honour Society.
  9. Students who were scheduled to engage in internships and experiential learning activities outside the campus, could continue to do so if the host agency is willing and able to provide this opportunity virtually.

Each department has identified substitute instructors in the event a professor becomes ill and unable to teach. These instructors are computer-savvy. Senate has passed a special examination policy to ensure ethical and legal online invigilation using Proctorio. Students have the option of organizing exam invigilation on their own. The exam policy is available at:

Students are assigned an academic Advisor and/or the Chair of their department for the identification of all resources and needs. A peer-mentoring program also supports students for academic success.

The Bishop’s University Teaching and Learning Centre and the Information Technology department are leading the preparedness plan for online teaching:

  • bandwidth has been increased;
  • lecture capture equipment and software have been installed in the largest classrooms on campus and all professors have access to a desktop lecture recording platform (Anthem);
  • a recording studio is available with light-board technology;
  • Moodle has been enhanced to the latest available version;
  • Microsoft Office is available for students and faculty. Teams will be the virtual classroom program of choice. Zoom and Bluejeans are also available;
  • workshops have been offered on a regular basis since March; with them being offered several times per week in July and August (variety of topics, including alternative assessment);
  • a website and Moodle site were created for faculty with multiple resources and recordings of all workshops;
  • a group of peer tutors is available to support Faculty across disciplines;
  • the University has benefitted from professional development offered by the Maple League Virtual Teaching and Learning Centre;
  • 25 online teaching and learning assistants were hired to support Faculty;
  • an experienced professional instructional designer is on retainer to support the University;
  • a website and support services have been developed to help students succeed in the online delivery modes;
  • an emergency fund was established to help students with financial needs purchase the required equipment to study online (including payment of high-speed internet services);
  • the IT department negotiated a BU-special deal with Best Buy to help students purchase a high-quality computer at a reasonable price;
  • spaces have been identified on campus from where students can do online classes and focus on their studies.

Support for International Students

In the event of a second-wave shut-down of on-campus activities, Bishop’s International staff will continue providing advising services to international students via online platforms. Regular webinars or virtual information sessions will be set up specifically for international students.

All Bishop’s services offered to students virtually are also accessible to international students from outside Canada. The only exception is a medical exam with the BU Health Clinic physician, as this service is reserved for permanent residents. International students may still call the clinic and ask to speak with a nurse.

International students will have access to online counselling offered by Student Services (French or English), even from outside of Canada. For multilingual counselling, international students can access Empower Me services 24/7 BU SRC Empower Me.

International students may opt out of Bishop’s mandatory health insurance if they leave Canada, but must inform the University as soon as they return in order to reactivate their coverage.

International students who are living in residences and are unable to vacate residence will be moved into one residence building where they will have access to semi-private washroom facilities.

Bishop’s International will inform students wishing to leave Canada how they may do so safely, including getting from campus to the Montreal-Trudeau International Airport. Bishop’s International staff will also communicate immigration regulations to students, should they wish to transition back to Canada again to study in the future.

Should the second-wave shut-down of on-campus activities occur at the beginning of the semester while international students are arriving to Canada to begin their quarantine, students will be given the option of postponing their travel plans when possible, or still coming to Canada if Immigration regulations and flights allow for their arrival. Should international students arrive during the shut-down of on-campus activities, they will need to continue their studies online like all other Bishop’s students.

No matter when they arrive, international students must conform to regulations set by national and provincial immigration authorities and public health authorities. If the 14-day quarantine is still required, students will need to prepare a detailed plan to present to border agents upon arrival to Canada. Students will be informed that anyone who does not comply with these instructions commits an offence under the federal legislation and is liable to penalties. travel-health-advice.html#a2

Bishop’s International staff will send detailed information to students on travelling safely from Montreal-Trudeau International Airport to Lennoxville. On August 19th and 20th 2020, Bishop’s provided private coach bus transportation from Montreal-Trudeau International Airport to campus. transportation-to-campus/ coronavirus-information-sheet.html

International students who will live in Bishop’s residences during their studies have the option of spending their quarantine in residences, and having meals delivered to their room by residence services. Students in quarantine off-campus may have meals delivered to them by a group of Bishop’s student volunteers.

Supports to students in quarantine include: daily individual check-ins by staff, virtual group activities and entertainment, virtual counselling sessions.

Support for Students Living with Disabilities, Social Challenges and for Students with Specific Needs

Vulnerable Students

Bishop’s University Student of Concern Team will meet monthly in order to discuss students of potential concern in regard to COVID-19 and provide follow up to ensure they are provided the required and necessary support should there be a partial or total closure of the University’s on-campus activities in the event of a second wave outbreak.

Student Accessibility and Accommodation Services (SAAS)

Student Accessibility and Accommodation Services have a list of all students receiving accommodations.

Coordinators have prepared plans with each student in the case of partial or total shutdown of on- campus activities due to a second wave outbreak of COVID-19.

SAAS support will continue on-line support throughout online studies.

Students who have particular needs are already assigned a specific coordinator who will be in touch with those students on a regular basis.

Mental Health and Wellbeing


Counselling services has transitioned to using an online data management platform which allows for online therapy and counselling sessions.

Counsellors will continue to offer support to students should the University have to close.

Regular counselling hours will be maintained.

Student Care and Empower Me

Students also have access to Student Care and Empower Me.

Student Care offers comprehensive health coverage to all students in the Fall and Winter Semesters who are members of the Bishop’s University Students’ Representative Council (SRC) and who are paying tuition fees at either the Canadian or Quebec rates. These students are automatically covered by the collective Enhanced Care Health & Dental Plan.

For more information contact the SRC or BU SRC Student Care.

Empower Me allows students to connect with qualified counsellors, consultants, and life coaches for a variety of issues. As a Dental Plan member, you are entitled to sessions delivered in person, by telephone, by video-counselling, or by e-counselling.

Empower Me is a confidential, multilingual, culturally, gender and faith inclusive service offered 24/7, 365 days per year. For more information contact the SRC or BU SRC Empower Me.

Staff and Faculty Support

Regular employees will be able to access support via the Employee and Family Assistance Program (EFAP) which provides free, confidential counseling services provided by Morneau Shepell.

To contact Morneau Shepell’ 24-hour, 7 days a week toll free telephone service:

English: 1-844-880-9142
French: 1-844-880-9143

You may consult their services either by going online: or by downloading the Morneau Shepell My EAP app to access E-counselling, Financial Planning Services, First Chat and many other resources.