Current Research

Title Year Theme
I don't blame you: The influence of employee empathy on revenge desires and covert revenge against uncivil customers 2009-2012 Occupational Well-Being
Organizational climate and burnout: The mediating role of interpersonal aggression 2008-2012 Occupational Well-Being
What happens backstage? Antecedents and consequences of collective emotion regulation by customer service employees 2008-2012 Occupational Well-Being
Perceptions of organizational politics: A meta-analysis of its antecedents, correlates and consequences 2008-2011 Stress, Health, and Well-Being