Introduction
The ITS Client Services Centre (J 107) offers services and equipment for your audio-visual and multimedia needs. The IT Helpdesk is also located in this facility. The ITS Client Services Centre is a service-oriented facility offering support to faculty and students for course-credited activities and, in particular, the multimedia classrooms. Also, to a limited extent and dependant on inventory, a rental service is available to individuals or groups utilizing the Bishop's University campus.
Hours of Operation
(during Bishop's Fall and Winter Semesters)
Exam days, Reading Week, Spring and Summer hours, etc., will be posted on the door or call for this information. Equipment required when the ITS Client Services Centre is closed can usually be made by notifying the staff in advance.
Monday - Thursday:
ITS Client Services Centre & Helpdesk: 08:00 - 22:00
Friday:
ITS Client Services Centre & Helpdesk: 08:00 - 17:00
Public Performance Rights
It is important that Canadian copyright laws are observed in terms of all audio-visual materials being used in both classroom situations (academic) and non-academic situations on campus. Failure to observe these laws can result in prosecution and a large fine. An information video/booklet package Understanding Copyright, which will answer any questions you may have about current copyright legislation and how it applies to Educational Institutions, is available at the ITS Client Services Centre.
Supplies and Charges
Audio cassettes, video cassettes, transparency supplies (pens and acetates) and carousels are available for purchase at the ITS Client Services Centre. Faculty members and others with access to departmental accounts are authorized to charge supplies purchased from the ITS Client Services Centre. Billing of departments is done at the end of each semester through the Business Office. The transfer of funds is automatic. It is the responsibility of the department chairperson to advise faculty if there is a limit or amount that needs the chairperson's authorizaiton.
Students who wish to charge supplies or transparencies to a department must have written approval from an appropriate faculty member.
Rental and Service Charges
Rental and service charges requested by departments or individuals for equipment or services that are not for credit courses will be charged immediately. Individuals may pay with cash, Interac, MasterCard, Visa. PDF or department transfers will be automatic to the ITS Client Services Centre account through the Business Office. A copy of the invoice will be sent at the same time to the client-department.
Viewing Lab
A small (one or two person) preview room located in J-11C, equipped with international multi-system TV/VCR and international DVD player. This space must be booked in advance and is available to be used by faculty, students and staff. Faculty may leave material with proper copyright approval for students to view in the Viewing Lab.
Reception Desk: ext: 2258
Help Desk: ext. 2273
Office / Voice Mail: ext: 2738
